Does BWS have its own processing facility?
Yes, at BWS we treat medical waste at our facility using autoclave technology. Learn more about our facility and treatment process.
A pickup was missed. What do I do?
We apologize for any interruption in service and are happy to get you back on the schedule. Please contact our client services at 410-437-6590 or email us at customercare@bwaste.com. To expedite your request, please include your customer number.
Does BWS service the customers itself?
At BWS, we transport medical waste using our privately-owned fleet of trucks operated by BWS specialized service technicians. Some wastes may require special collection procedures or vehicles in which we may partner with our hazardous waste division or other qualified partners to service the pick up.
I am currently set up for call in service. How do I get on the schedule for routing service?
At BWS, we offer a variety of service frequencies that best fits each customer’s needs. For any changes to your current service agreement, please contact our client services at 410-437-6590 or email us at customercare@bwaste.com. To expedite your request, please include your customer number.
How do I change my frequency of service?
For any changes to your current service agreement, please contact our client services at 410-437-6590 or email us at customercare@bwaste.com. We are happy to make accommodations or recommendations for service that best fits the customer needs. To expedite your request, please include your customer number.
How much will I pay for medical waste disposal services?
Pricing for medical waste disposal is based on several factors, including waste volume, type of waste, types of containers, number of sharps containers needed, service frequency, and your location(s). For a free and accurate quote, click here.
How quickly can I be set up with service?
Fast! Our process is simple and easy. Contact us for a medical waste disposal quote, or any of the other services we provide and we can have you set up within minutes and on the schedule within days. It’s that easy.
Who can I contact about questions on an invoice?
For any questions related to billing or invoicing, please give us a call at 410-437-6590 or email us at customercare@bwaste.com and one of our team members will be happy to assist you.
