Articles, Insights, and Updates

2022/05/05

What Happens to Records & Documents After They Leave Your Office

What Happens to Records & Documents After They Leave Your Office?

You are a doctor's office seeing patients and collecting confidential information from them such as medical history, social security number, date of birth, and more, or you're an accounting firm collecting some of the same sensitive information from your clients, including bank statements, account numbers, etc., and while a lot of information is stored electronically, you may have paper files from years of storage. After the retention period, you're ready to safely dispose of your client or patients' personal records and documents.

Protecting personal data and confidential information about you, your business, your clients, or your patients is not only good practice, but it's also the law. Knowing what to do with these files, records, statements, receipts, etc. and what happens to them after they leave your facility is important because you remain responsible for the proper handling and final disposal. Shredding is the most secure and convenient way to dispose of confidential documents and files. It keeps you HIPAA compliant and ensure no unauthorized use of that personal information.

BWS Records Shredding Safe and Sustainable Process

You've contacted a reputable and trusted records management company like BWS to handle your shredding needs. So, what happens next? What happens to the records and documents? A records and document shredding company like BWS may offer a purge/one-time cleanout service, or if needed, an on-going console pick up service. Here are the differences:

One-time Cleanout Service

If you have a large number of boxes stored with old records or documents, a one-time cleanout service may be the best option for disposal. These may be at your storage facility or in filing cabinets at your office. With BWS, we collect information at the time of your request, such as:

  • Number of boxes
  • Where the boxes are located
  • Are x-rays included or separate (if any) so they can go to the appropriate recycler
  • Are the boxes at ground level
  • Is special access and/or hours required

Once all of the information about your pick up is collected, the pick up is scheduled!

On-going Console Scheduled Pick Up Service

Often times, many healthcare facilities or businesses with routine access to confidential information producing paper documents require regularly scheduled pick ups of this paper waste. For this type of service, you'll need a secure receptacle to collect the paper waste and on-going scheduled pick ups based on frequency needs and volume. BWS offers flexible schedules for on-going route based pick ups.

Now that your records and documents are getting picked up either as a one-time cleanout or on-going routine pick ups, the next steps are safe and secure transport back to a shredding facility. While BWS has been shredding records at it's processing facility located in Baltimore, MD for many years, in early 2021, they installed an industrial-sized shredder increasing it's volume capacity to handle shred pick ups of all sizes, all types.

Once the sensitive documents and records are transported to the processing facility, they are now ready to be shredded. The paper is loaded into the shredder at which times it's destroyed to a small particle size that ensures security expectations. After shredding, the particles may be bailed or some other method that prepares it for final recycling. BWS partners with recycling companies that will take the shredded particles and repurpose it into something new! Your once credit card statement or patient health chart may now be a paper cup!

Shredding with BWS to Manage Confidential Documents and Personal Information

Maintaining privacy and your company's reputation is important. That's why partnering with a professional who understands regulations and how to properly manage sensitive documents will help keep you HIPAA compliant. It will also give you peace of mind knowing your patients' or clients' personal information is handled securely. Here at Biomedical Waste Services, Inc. (BWS) we have over 45 years experience safely collecting, transporting, and disposing of sensitive waste such as patient records and client documentation for a variety of industries in the mid-Atlantic area, including Maryland, Virginia, Washington D.C., Delaware, Pennsylvania, and West Virginia. As a proud member of the Healthcare Waste Institute, a nationally recognized agency centered around responsible healthcare waste management practices, we are committed to providing our customers with secure, reliable records shredding management services they can count on and that are environmentally sustainable. Call or contact us today to get started.

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Our Dedication to Providing the Highest Quality Regulated Waste Services
is Shown in What Our Clients Say About Our Work

We provide an outstanding value and service to our regulated waste customers and pride ourselves on our 100% customer satisfaction with 99% customer retention ratio.

“Our office has been utilizing the services of Biomedical Waste Services, Inc. (BWS) for well over a decade. Their caring, dedicated, and professional team have made it an absolute pleasure to do business with. They are always prompt and courteous in providing whatever service we ask of them. We highly recommend them for your practice!!”

Paul R Miller, D.D.S. and Team

“Our experience with BWS has been uniformly positive. Their services are prompt, professional, and reliable. Their prices are fair and upfront, with no hidden or recurring charges. We highly recommend them as a vendor.”

ZytoGen Patient Services

“My review from 2019: Still using BWS and still think they're great! My review from 2016: We've been doing business with BWS for a few years now, and their service and pricing are great. We previously used a company who provides the same service in our area but overcharged us for years. I would definitely recommend BWS to anyone in the market for waste disposal at a great price with excellent service.”

“I have fantastic very dependable experience using BWS. I have used them weekly for the last 17 years in my dental practice. There always on the day that they're supposed to be, there's never been an issue with any of the invoices.”

Akbar Masood, D.D.S.

“BWS has been handling our biohazardous waste disposal for three years. They have always been helpful and dependable. I recommend them to all who need biohazardous waste disposal services.”

Chris Donaldson

“Been working with BWS for 10+ years. Fantastic service, always on time and polite.”

Dharani Jasthi

“Prompt, professional, and awesome business. We have worked with them for years and couldn't be happier.”

Tomicka Jackson-George, D.M.D.

“I've used BWS for several years now. Their service is great and their fees are very reasonable, making BWS a great value in hazardous waste removal.”

Louis Sachs, D.D.S.

“Professional and always on time! Great service!”

Kate Blair English

“Great option for healthcare waste management. BWS is an independent owned professional organization that is built on integrity and trust. There is no other company in the region that I'd recommend more. Most others say the right things the folks at BWS do the right thing. I'll continue to recommend them.”

Dave Ryan

We are a medical practice in a new location and needed hazardous waste removal services. We have been so pleased with the level of service and professionalism on both the admin and field work end of BWS services, and their pricing is fair and flexible. We would highly recommend them to any medical practice in need of these services.

Kerry Owens, Avalon Plastic Surgery

Every staff member that I have interacted with has been very friendly. They are quick to respond to emails and do a great job.

Jamie Fleming, National Spine & Pain Centers

Excellent company. Received notification that I was on schedule, showed up as promised, and very professional service from office to driver. Excellent service!!!

Keith Roberts, Biomatrix Specialty Pharmacy

Great service! They are always responsive and ready to help. 100% recommended.

Mireia Pedragosa Marin, Synergy Research

They were responsive and quickly start services. They were also great at answering all my questions and updating on when services would start.

Rebecca Crouse, Randolph Macon Academy

We used BWS for sharps disposal at a doctor's office. I saw their bright truck in the parking lot at work which lead me to call for a quote. They responded to my inquiry quickly and thoroughly, answering all my questions. They gave me pricing that was very reasonable, and lower than many companies I checked. They were a pleasure to communicate with via phone and email, no phone tag! The truck arrived the day and time we planned. The driver was very personable and easy to communicate with. The people I interacted with seem to understand the value of customer service. I would highly recommend them. They will take care of you.

Melissa C, Patriot Chiropractic

Excellent, professional service and very reasonable price on medical waste removal. Danielle was fantastic to work with - thanks Danielle!

Dr. Rosario Ignacio

Reliable and affordable

Dr. Thomas Lutz, Odenton Family Dentistry

I've used BWS for several years now. Their service is great and their fees are very reasonable, making BWS a great value in hazardous waste removal. Over the 20+ years that I have used them the scope of their services has increased as well as making documentation of their service easier to use!

Dr. Louis Sachs, DDS

I ran a dental charity for many years, organizing huge clinics to treat those in need. BWS donated their waste disposal services for every clinic for many years, and they continue to do so to this day. This is always a huge job, and they are always reliable, dedicated, and fun to work with. They know what it means to give back.

Eric B.

Great service & professional reps

Brenda Shah

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